Warranty Policy

Thank you for choosing Foxhelmet for your shopping needs. We stand behind the quality of our products and offer a 1-year warranty to ensure your satisfaction. This warranty covers manufacturing defects and malfunctions under normal use conditions.

Product Quality Guarantee Policy

• We will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions

• 1. Refund: partial refund / full refund / return and refund.
• 2. Reship: resend partial products/a new replacement.
• 3. Repair or exchange.

Notes

• 1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
• 2. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
• 3. Proof is needed for any non-human quality problems.
• 4. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.

 

For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer service representatives will respond within a business day. We appreciate your kind patience and understanding.

Company Address:1104,Citic Huiyang Business Building, Siming District, Xiamen, fujian, 361012, China.

Email: sales@foxhelmet.com

Phone:+86 18850308529

Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within a business day, but if you don't get a response from us, please check your spam bin.